FAQ

Articles in response to frequently asked questions

Nick Kewney avatar R N +1
38 articles in this collection
Written by Nick Kewney, Raymond Carrel, Natalie Dryburgh and 1 other

Is there anything I should do before deactivating a user?

One tip to make transferral of records easier.
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Written by Raymond Carrel
Updated over a week ago

Why shouldn’t I delete invoices? HMRC GUIDELINES

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Written by Michaela Gormanova
Updated over a week ago

Can I change my username?

Information on changing your user details in the event of a change of name
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Written by Raymond Carrel
Updated over a week ago

Excel: How do I convert numbers from scientific notation?

How to format large numbers in a more useful way
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Written by Raymond Carrel
Updated over a week ago

Can I search for an asset by MSISDN / service asset / mobile number?

The global search supports searching on this field
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Written by Raymond Carrel
Updated over a week ago

Can I delete notes created by another user?

Users can delete other users' notes only if they have a specific customisation enabled
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Written by Raymond Carrel
Updated over a week ago

Which notifications are useful for a finance team?

A summary of a few notification schemes that may be of use to members of a finance team
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Written by Raymond Carrel
Updated over a week ago

How do I keep track of unreconciled invoices?

Information on setting up work stacks to highlight invoices that have not been reconciled
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Written by Raymond Carrel
Updated over a week ago

What triggers a change in the Last Updated column of the All Customers report?

There are several actions that will cause this date to change
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Written by Raymond Carrel
Updated over a week ago

How do I find a product based on its IMEI or serial number?

This number is stored in several places in The Layer, and is searchable
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Written by Raymond Carrel
Updated over a week ago

How to get support for Layer products

A list of support routes for Layer customers & partners
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Written by Natalie Dryburgh
Updated over a week ago

Why won't images show in my Knowledgebase article?

Some guidelines on image file names
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Written by Raymond Carrel
Updated over a week ago

Can I set a default Billing Contact on an invoice?

With the right configuration, a customer contact can be assigned by default to new invoices
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Written by Raymond Carrel
Updated over a week ago

Is the electronic signature legally binding?

A summary of the justification supporting electronic signatures
Nick Kewney avatar
Written by Nick Kewney
Updated over a week ago