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How do I find a product based on its IMEI or serial number?
How do I find a product based on its IMEI or serial number?

This number is stored in several places in The Layer, and is searchable

R
Written by Raymond Carrel
Updated over 4 years ago

Serial numbers and IMEIs can be stored in several places in The Layer:

  • Sales Order Data Capture

  • Stock

  • Assets

  • Incoming delivery movement sessions

There is a function that allows you to search based on these fields, so that you may find a specific item.

This may be helpful in a number of scenarios, such as checking a warranty, stock tracking and fraud prevention.


Accessing the Search

For both serial and IMEI searches, click the menu icon next to the global Search box, and select IMEI Search.

Enter your number when prompted.

You'll be shown any matching results.

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