Layer Systems

The All Customers report includes the column Last Updated. The following user interactions will cause this to be updated:

Performing any action in the Tasks drop down - including calls, reminders and appointments

Updating a case - including status change

Performing any action in the Sales drop down - including creating an opportunity or quote

1. Adding a general note
2. Adding a case note
3. Performing any action in the Tasks drop down - including calls, reminders and appointments 
4. Creating a case
5. Updating a case - including status change
6. Performing any action in the Sales drop down - including creating an opportunity or quote

There are several actions that will cause this date to change

What triggers a change in the Last Updated column of the All Customers report?

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Track the progress of all tickets related to your company.

Tickets portal.

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