Occasionally, you may encounter an error when inserting your two-factor security code. This could be due to a token that was previously generated but never used, or a previous token being cached.

You can identify whether or not a token has been generated for a particular user by checking in user settings.

Only users with Settings access will be able to do this. If you do not have this access, please contact your Layer administrator.

Settings - Users

Locate the relevant user, and scroll along to the Pending Token(s) field.

Any existing tokens will be displayed here. Click Clear Tokens to remove them.

This will clear any tokens that have been saved against the user. When they next try to log, a new token will be generated. This should resolve the issue.

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