At Layer Systems we understand that navigating a SaaS (Software as a Service) model can sometimes be challenging, especially when it comes to understanding how updates and changes are implemented. We've compiled this FAQ to address the most common questions and concerns raised by our users. Our aim is to provide clarity and reassurance about how our service evolves and how these changes impact you.

1. What is a SaaS (Software as a Service) Model?

SaaS, or Software as a Service, is a software model in which applications are hosted by a service provider and made available to customers over the internet. This model allows for continuous updates, security enhancements, and feature rollouts without the need for users to install or manage any software patches. It's important to note that when we release new features or changes, we do consider users who may not want to use the feature (where reasonably possible) to limit the impact on customers.

2. How Do Layer Systems Implement Changes and Updates?

At Layer Systems, we regularly update our software to enhance functionality, improve user experience, and ensure security. These updates are automatically deployed to all our users, ensuring that everyone benefits from the latest features and improvements. We issue a changelog on a Tuesday, notifying of any changes happening in the current week on the platform.

3. Why Haven't I Been Notified About a Recent Change?

We strive to communicate significant changes effectively. However, not all updates significantly alter the user experience or require prior notification. For minor improvements and routine maintenance, we may not send out individual notifications to avoid overwhelming our users with frequent communications.

4. Can I Opt-Out of Certain Changes or Updates?

Due to the nature of the SaaS model, it is not feasible to allow individual users to opt out of specific updates. This approach ensures that all users benefit from the latest security measures and functionalities, maintaining the integrity and performance of the software.

5. What If I Don’t Like a Recent Change?

We understand that not every change may align with individual preferences. We encourage users to provide feedback on any update or feature. While we cannot reverse changes on an individual basis, user feedback is crucial in shaping future updates and enhancements.

6. How Can I Stay Informed About Upcoming Changes?

To stay informed about significant updates and changes, we recommend subscribing to Beamer, and regularly checking the updates section in The Layer. We also host sessions with customers on request.

7. How Do You Decide What Changes to Implement?

Our changes are driven by a combination of factors, including industry trends, technological advancements, user feedback, and internal research and development. Our goal is to continuously improve our service while addressing the needs and challenges of the telecoms and IT reseller market.

8. Will Changes Affect My Current Workflows?

We aim to enhance and streamline workflows with each update. However, some changes might require users to adapt their current methods. We provide resources such as guides, tutorials, and customer support to assist with any transition.

9. How Secure Are the Updates?

Security is a top priority. All updates undergo rigorous testing and security checks before deployment. Our team continuously monitors for vulnerabilities to ensure the highest security standards.

10. Who Can I Contact for Support or Feedback?

For support or to share feedback, please contact our customer success team at [email protected]. We value your input and are here to assist with any questions or concerns.