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Service Management
A collection of articles about case management & related issues
CRM
Creating Case Work Stack
Logging time against cases
Assigning Watchers to a case
Adding a checklist to a case category
Adding web and file links as shortcuts
Setting up automatic responses in Mail Triage
How to create a case in the customer record
Creating a customer case
Managing customer emails with the Mail Triage add-on
Jobs and cases in relation to sales orders