Layer Systems

Logging time against cases

Both internal users and external contacts can opt in to service case updates

How administrators can set up a checklist against a specific type of customer case

You can add links to external sites or files from cases, quotations, opportunities, customers, leads & sales orders

Users with access to Mail Triage can configure a mail agent to send replies to inbound emails

Information on how to create a case against a customer record

Information on the difference between the Case Types, Jobs and Standard cases and how these can be tied to a Sales Order

This addon allows for greater control over SLAs based on case details

Easily keep all Case stakeholders informed throughout the resolution process

Introducing Custom Tables - More Flexibility in Your Data

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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