Layer Systems

Logging time against cases

Both internal users and external contacts can opt in to service case updates

How administrators can set up a checklist against a specific type of customer case

You can add links to external sites or files from cases, quotations, opportunities, customers, leads & sales orders

Users with access to Mail Triage can configure a mail agent to send replies to inbound emails

Information on how to create a case against a customer record

Information on the difference between jobs and standard cases, and how these can be tied to a sales order

This addon allows for greater control over SLAs based on case details

Easily keep all Case stakeholders informed throughout the resolution process

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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