Layer Systems

This widget can be configured to count case totals for a range of purposes, including a range of KPIs

Using the Quantity of Cases Summary widget to count cases

The Qty of Cases Summary widget can be configured to highlight the number of aged cases for an individual or team

Using widgets to monitor aged cases

This widget is great for getting a picture of overall case ratings

Using the Average Case Ratings widget

The Closed Cases Resolution & Response Time By Period widget can help you track these metrics over time

Monitoring SLA success rates over time with widgets

Use the Closed Cases Resolution & Response Time widget to get a view that meets your requirements.

Monitoring SLA success rates with widgets

Information on showing inactive user activity in certain widgets

Show / hide inactive users in leaderboard widgets

Raymond Carrel

Widgets

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