Hardware Fund on The Layer can be added to the Customer record to offer Product discounts on hardware pricing.

How to add the Hardware fund to the quote

The sales team can add the Hardware fund at the quote stage for a product the customer has not decided on yet.

To add a hardware fund value to the quote, click on the respective field in the financial summary on the right.

The hardware fund will automatically reduce the deal profit in the quote.

Before adding a Hardware Fund, the Deal Profit value is £331.05, and Hardware Fund is £0.00.

In the example, we have added £100.00 to the HWF.


  • Adding a Hardware fund has deducted the Deal profit by £100.00 to £231.05. This value is excl. VAT

  • It is only after a Sales Order has been converted to a Customer Balance, that the Hardware Fund can be utilized to pay for hardware

Approval Rules for Hardware fund

Approval rules can be triggered when a Hardware fund is added to a Quote (as seen in the screenshot). Follow this article to understand and apply approval rules.

The Quote template includes details of the Hardware fund in the Financial Summary.

Quote to a Sales Order Conversion

Once this quote is signed it automatically converts to a Sales order with the Hardware fund.

The Hardware Fund value can be adjusted by the Provisioning team depending on the permissions provided. This can be done on the Sales Order screen under the Header Tab.

Approve the Sales order after passing all the mandatory checks.

Sales Order to a Customer Balance Conversion

Once the sales order is processed and converted the provisioning team will convert the sales order with all funds allocated. This will convert to customer balances.

The Sales Order Asset Conversion screen gives you a breakdown of the assets and the Hardware Fund is displayed under the Financial Elements column.

Converting to an Asset takes you back to the Customer record.

The customer balance now reflects the Hardware Fund (Value excl. VAT). This Hardware fund balance can now be used to purchase any hardware.

Note: All fund values are excluding VAT

Each transaction is logged in the Finance Tab in the customer record.

How to pay for hardware using Hardware Fund

Apply the Hardware fund offset to an invoice (Exc. VAT)

If you want to adjust the Hardware Fund to pay for any physical stock items per customers’ request, use the available Hardware Fund balance to offset against the invoice. Note this is the overall balance and is not locked into any deal. Follow our article on the process of how to apply a fund offset.

Note: The amount you can apply is limited by the invoice total as well as the fund balance. Also, the fund offset does not apply to users whose instance of The Layer has VAT on Funds enabled

Hardware Fund payments (Inc. VAT)

The Hardware fund payment can be chosen if the customer has a Hardware fund available. If you have VAT on funds enabled, apply the Hardware Fund as a payment by following this article.

How and why to add the Hardware Fund prematurely

Depending on permission provided, the provisioning or finance team can apply hardware funds to the customer balance prematurely while processing a Sales Order. Read this article to add the fund prematurely.

How to add and deduct Customer funds via new transactions

As a Finance user, you can apply the HFW within a customer record by selecting the new transactions option from the Sales dropdown. There are five different customer fund types that you can select from. To understand how this works click here.

Reports for new transactions and account balances

The All-Transactions report shows all customer transactions, including hardware funds and LRS. The All Transactions by Sub Company, shows all customer transactions, including hardware fund and the Line Rental Summary (split by Sub Company). To view, these reports follow the article here.

Widgets for financial summary or exposure

The Financial Exposure Summary widget details the Hardware Fund for the month excluding VAT and the VAT value.

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