Managing customer funds in The Layer is simple and efficient, ensuring you can keep track of finances while providing flexible discounts and payments to your customers. Here’s your go-to guide for everything related to customer fund balances!
Where to Find Customer Fund Balances
You can easily locate customer fund balances in two key areas:
Customer Records Panel: The table is displayed on the left-hand side of the customer record.
Orders View: 🛒Fund balances are also visible when working on a specific order.
What’s in the Fund Balance Table?
The table contains the following:
Buyout Fund: Covers termination fees when resellers bear the cost charged by suppliers.
Hardware Fund: Provides customers with discounts on hardware purchases.
Subsidy Fund: Manages service discounts (e.g., cashbacks or rebates).
General Fund: Offers one-off flexible discounts like cashback.
Invoice Balance🧾: Displays the customer’s outstanding invoice amounts.
Current Balance: Shows the total funds available to the customer.
Understanding Each Fund Type
1. Buyout Fund
Designed to offset termination fees when switching suppliers.
The reseller agrees to bear the cost, providing a seamless transition for customers.
Allocated to offer discounts on future hardware purchases.
Flexible for use during hardware sales.
3. Subsidy Fund
Also known as cashback or rebates, this fund discounts recurring services like mobile tariffs.
Paid directly to the customer by the reseller (not billed via a provider).
Payment intervals can vary: monthly, quarterly, or as a one-off.
4. General Fund
Used for one-off discounts or flexible agreements like cashback.
Supports credit card payments and other financial arrangements.
How Funds Work in The Layer
Post-Sales Processing:
Once a sales order is processed and order items are converted into assets, any funds allocated to the order are automatically transferred to the customer’s balance.
Tracking Transactions: 📈
To view fund usage:
Visit the Finance Tab in the customer record (requires access).
Review transaction logs showing:
Fund type (Buyout, Hardware, etc.)
Debit or credit amounts 💰
Linked sales orders 🔗
🎉Bonus:
The Finance tab is also accessible for granular insights within individual sales orders.
Reporting Options for Funds 📑
Stay on top of your fund management with these reports:
All Transactions Report📊: Displays every fund transaction.
All Transactions by Sub-company Report 📊: Filter transactions by specific fund types for better focus.
Customer Balance Report by Period (Date)📅: Provides a snapshot of fund balances, outstanding invoices, and overall account balances within a specific date range.
💡 For more information on accessing these custom reports, follow this link.
🚨Important Note
All fund values exclude VAT unless VAT on Funds is enabled for your instance.
Applications of Funds
Adding Funds to Quotations: Include funds directly in customer quotations.
Logging Invoice Payments: Funds can offset invoice payments, simplifying the process.
Processing Credit Card Payments: Use the General Fund to log credit card transactions.
Helpful Resources 📚
Want to learn more? Check out these handy articles:
With this guide, managing customer funds in The Layer is straightforward, efficient, and hassle-free. Dive into these features and watch your financial workflows transform! 🚀