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Managing refunds via credit notes
Managing refunds via credit notes

Invoice payments can be refunded through a credit note

Written by Raymond Carrel
Updated over a week ago


If you have raised a credit note against an invoice payment within The Layer, you will be able to process the refund through the Layer.

To mark a refund as paid to the customer, go to the credit note in question. These can be accessed from the sales order record.

From the credit note window click Refund Payment.

You can then enter the amount being refunded as the value, the method of payments and any remarks. Once complete, click Apply.


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