Layer Systems

AI-Powered Case Category Suggestions in The Layer

AI Surface saves you time by showing suggested answers as you type.

AI Surface: Smart Suggestions for Case Resolution

You can easily add new prompt templates (like “Handle Escalations Carefully” or “Summarise in 2 lines”) as your needs grow.

AI Writing Assist: Smarter, Sharper Emails and Notes in The Layer

Ask AI: Smarter Note Analysis in The Layer

Nick Kewney

A collection of AI tools to help your productivity

AI Tools

Find answers and get help from Intercom Support and Community Experts

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