Whether you’re drafting an email to a customer, writing a case update, or creating knowledge base content — AI Writing Assist in The Layer is here to help.
It enhances your writing in real-time using customisable prompt styles that match your tone, audience, and purpose. From professional replies to friendly notes or even emoji-rich responses — it’s just a click away.
🧠 What Is AI Writing Assist?
AI Writing Assist is a tool built directly into writing areas in The Layer (emails and more). It lets you choose from a library of prompt styles that shape the way your AI-generated content is written.
Think of it like giving the AI a role to play. You choose the tone and style — it handles the words.
🎛️ How It Works
1. Set Your Writing Style in Settings
Admins or power users can define reusable prompt templates like:
Be “Layer” Professional – for respectful, accurate, and on-brand communication
Be Funny – adds humour (gently!)
Emoji Prompt – livens up messages with relevant emojis
Sales Tone, Friendly Tone, and more...
Each prompt has settings for:
✅ Safety (appropriate, respectful)
🗣️ Tone (clear, suitable for audience)
🎯 Intent (answering the original question)
🧠 Accuracy (fact-checking and structure)
🧲 Engagement (readability and clarity)
You’ll find these under Settings > AI Prompts.
2. Use It While You Write
When composing an email or writing a note:
Click the AI Assist dropdown
Choose a tone (e.g. “Be 'Layer' Professional” or “Sales Tone”)
Hit generate — and the AI will write in that voice
You’re always in control — you can edit the text before sending or saving.
💼 Example Use Cases
Customer Support: Use Be “Layer” Professional to draft polished updates
Sales Follow-Ups: Choose Sales Tone to keep the message upbeat and persuasive
Light-Hearted Interactions: Use Be Funny for internal banter or casual replies
Knowledge Base Entries: Ensure clarity and consistency with the Business Tone
🔧 Why It’s Powerful
Customisable: You define the style and brand tone
Consistent: Everyone can write with the same voice
Fast: Speeds up communication across your team
Context-Aware: The AI considers what you’ve already written
🌟 Tip
Encourage your team to experiment and refine. You can easily add new prompt templates (like “Handle Escalations Carefully” or “Summarise in 2 lines”) as your needs grow.
🛠️ Coming Soon
We’re working on:
Team-specific prompt libraries
Auto-detection of tone (e.g. switch to ‘Apology’ mode)
Rich preview before committing content