Feedback is how you tell the Layer team how The Layer is working for you: what works well, what gets in your way, and what you would like it to do. The Layer team reads everything you send, and replies appear in The Layer.
Something not working? Start a chat instead. Feedback is for ideas and praise. To report a problem, start a chat with the support team so they can look into it with you. If you choose Problem in the Feedback panel, it shows a Start a chat button instead of the form, and anything you have already typed goes into the chat.
Send feedback
Click Feedback in the bar at the bottom of the screen. The Feedback panel opens over the page you are on. You can also click Tell us what you think at the bottom of the What's New panel.
Choose Idea or Praise. For something that isn't working, choose Problem and click Start a chat.
Under In a few words, give it a short title. If your team has already sent something similar, it shows underneath. If it is the same thing, click Me too on it instead of sending a new one.
Under Details, say more if you can. For an idea: what you would like to do, and what it would save you.
Under How much does it matter?, choose Nice to have, Important or Blocking us. This is optional.
Add screenshots if they help (see below).
Click Send to Layer, or press Ctrl+Enter.
The Layer notes which page you sent it from. To leave that out, click the × on the Sent from line before you send.
Add screenshots
Capture this screen takes a picture of the page behind the panel. Your browser asks you to share the tab first. It only shows in browsers that can share a screen.
Choose files, or paste (Ctrl+V) or drop pictures into the panel.
You can add up to 6 pictures: PNG, JPEG, GIF or WebP, up to 5 MB each.
Click Mark up on a picture to point things out. Highlight draws a box round what you mean. Hide covers names, numbers or anything private, and the covering is done before the picture leaves your screen.
Who can see what you send
Only people at your company and the Layer team. That includes your name, the conversation and any screenshots. No other company can see it.
This is different from the old feedback board, where every customer could see every post.
Follow what happens
Click All feedback at the top of the Feedback panel to open the Feedback page. It shows what has been done from your team's feedback, what Layer would like to hear about, and everything your company has sent. Use the tabs Recent, News from Layer, Yours, Done and Everything, or search.
Open a suggestion to read the conversation. You can add more detail or another screenshot, or reply to Layer. Your colleagues and Layer see what you write.
Click Me too on a colleague's suggestion, so Layer knows how many people it matters to.
A number on the Feedback link means there is news on something you sent, wrote in on or said Me too to.
Suggestions with nothing new on them for a year are kept on file. Click Show everything to see them.
You can't edit or delete feedback once it is sent, but you can add to it.
What the status means
Received | With the Layer team. Every one is read. |
Under review | The Layer team is looking into this. |
Shortlisted | Layer would like to do this. There is no date for it, and plans can change. |
In progress | Layer is working on this now. |
Done | This is done. Tell us if it works the way you hoped. |
Not planned | Layer doesn't plan to do this for now. The reply says why. |
Ideas help Layer decide what to work on next. Not every idea can be built.
Emails
You get an email when Layer replies to, or changes the status of, feedback you sent, wrote in on or said Me too to. A reply and a status change close together arrive as one email.
To stop these emails, untick Email me on the Feedback page, or click Turn these emails off in any of them. The number on the Feedback link still tells you when there is news.