Feedback is part of The Layer and uses your usual sign-in. There is no separate account or password, and the old feedback portal at feedback.thelayer.com is no longer used. To find out how Feedback works, read Send feedback to Layer.
There's no Feedback link
Feedback sits in the bar at the bottom of the screen. If it isn't there, contact the Customer Success team and they can check your access.
The panel says Feedback could not be opened
Refresh the page and click Feedback again.
If you have been signed out, The Layer takes you to the sign-in page. Sign in and try again.
If it still won't open, hold Ctrl as you click Feedback to open the Feedback page on its own.
Screenshots
No Capture this screen button? It only shows when the Feedback panel is open over another page, in a browser that can share a screen. Take a screenshot yourself and paste it (Ctrl+V), drop it in, or use Choose files.
Pictures can be up to 5 MB. Try a smaller screenshot, or capture just part of the screen.
Only pictures can be added: PNG, JPEG, GIF or WebP, and up to 6 at a time.
It won't send
Give it a title: the In a few words box needs something, up to 150 characters.
That is a lot of feedback for one day: there is a daily limit. Try again tomorrow, or add to feedback you have already sent.
Still stuck
Start a chat with Support, or contact the Customer Success team.