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Settings and Configuration
Providing access to knowledgebase articles via your customer portal
Providing access to knowledgebase articles via your customer portal

The portal also lets you share public articles with your customers

Written by Raymond Carrel
Updated over a week ago

The Layer's self-service portal allows your customers to perform a variety of customer service tasks directly from your own website. See this article for an overview.

On your website you can set up a link for your customers to get online support by viewing cases, raising cases and adding notes to existing cases. For more information on how to set up the portal, see this article.

Enabling access

From Settings - Company Setup, check the Knowledgebase Link on Portal button on the Company tab.

Make sure that your own account has been activated for portal use.

The benefit of adding the knowledgebase link to your customer portal is that customers are more likely to check for the answers that they are looking for from available information, prior to raising a case.

It's also possible to integrate the public knowledgebase on your existing website (it's possible to customise the colours, font and general feel of your knowledgebase to match your website design also).

Finally, you can include a link to your public knowledgebase in your case emails to encourage customers to search for answers to any queries that they may have.

Should you require any assistance setting this up please contact your Layer account manager.

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