If the monthly price of a service will go up during the contract, Contracted Price Increases works out each future price and prints it on the quotation in pounds and pence, with the date it takes effect. For example, beside a service quoted at £56.50 a month:
Increases to £59.75 on 6 April 2027
Increases to £64.75 on 6 April 2028
You set the increases once on each product. Nobody types anything when building a quotation, and the agreed increases stay with the service once it is sold.
Contracted Price Increases is an add-on. Contact Layer Support to have it switched on. Until it is switched on, none of the screens in these articles appear and nothing about your quotations changes.
How it works
Product: each product holds the amount its monthly price rises by in Year 1, Year 2 and so on, per unit.
Quotation: when the quotation document is generated, each line works out its future prices from the price actually quoted. A discount or a variable sell price changes the starting price, not the size of the increase. The future prices are saved with the quotation, so the signed document keeps exactly what the customer was shown.
Service: when the order becomes a service on the customer's account, the agreed increases are carried onto the service.
Reminder: Automation Builder can remind you when an increase is coming due.
A product with no increases is a fixed price and prints nothing extra.
Future prices do not depend on the EECC pre-contract documents. They are still shown when a customer has opted out of the Contract Summary and Contract Information.
Setting it up
Choose when and to whom increases apply, as described below.
Add the increases to your products. See Contracted Price Increases: adding increases to products.
Add the future prices to your quotation template. See Contracted Price Increases: showing future prices on quotations.
Produce a test quotation and check the future prices before you send any to customers.
The settings page
Go to Settings, open any service product and select its Price Increases tab.
Click the Settings, Contracted Price Increases link.
Complete the fields below and click Save.
You need the Settings permission to change these.
When increases apply
Apply date: the day and month each increase takes effect, for example 6 April. One date applies to every product. Until it is set, no future prices are worked out.
Repeat the last increase: when set to Yes, a product with amounts for Year 1 and Year 2 uses the Year 2 amount again for every later year. When set to No, the price holds after the last amount entered.
Allowance (months): added to the term when listing a line's future prices, so an increase is not missed when the service starts later than the quotation. Dates are counted from the day the quotation was created.
Who increases apply to
Leave both of these as they are to show increases for every product that has them, on every quotation.
EECC regulated products only: when set to Yes, a product's increases are only used when the product is marked EECC Regulated.
Customers with fewer than: a number of employees. Enter 10 to show increases only when the customer or lead on the quotation has fewer than 10 employees. Leave it empty for every customer. If you record employees as a band, the lowest number of the band is used, so 10 to 49 counts as 10. A customer with no number of employees recorded is still shown increases.
Good to know
Changing the settings or a product's increases affects quotations generated from then on. Signed quotations keep what they were signed with.
This shows and records the increases. It does not change the price of a service or your billing when an increase falls due; apply the increase in the usual way.
Increases are fixed amounts in pounds and pence. Percentage increases are not supported.
Changes to the settings and to a product's increases are recorded in the audit trail.
You are responsible for the wording and placement on your quotations and for checking they meet the rules that apply to your contracts.
Related articles
Contracted Price Increases: adding increases to products
Contracted Price Increases: showing future prices on quotations
Contracted Price Increases: on the customer's services
Contracted Price Increases: reminders with Automation Builder