When a customer sends an item back, you can manage the return using the Delivery Manager and Stock module, ensuring the system reflects that the item is no longer with the customer.
Register the Return
Open the relevant Sales Order.
Click the Deliveries tab.
Find the item that’s being returned and click the delivery date beside it.
Click Register Return.
Once selected, the button will change to Awaiting Return – Click to Reverse, indicating the return has been registered.
Access Pending Returns
Go to the Stock module.
On the left-hand side menu, click Returns.
You’ll see the Pending Returns screen with a list of all items awaiting return confirmation.
Mark the Product Items as Received
Select the item(s) you’re confirming as returned.
Click Mark as Received.
A pop-up will appear.
Set the Product Item On Hold Status (Optional)
In the pop-up, you’ll have the option to place the returned item(s) on hold, ideal if the goods are faulty or need checking before resale.
Tick the On Hold option if required.
Click Process Returns to complete the return.
The pop-up will close, and the return will be successfully registered in the system.