Booked in stock under the wrong serial number? Before you can delete or remove an incorrect serial number from your available stock, it must be completely unallocated from any Sales Orders.
Here is a simple, step-by-step guide to removing an incorrectly booked-in serial number and keeping your inventory accurate.
Step 1: Check for Sales Order Allocation
Go to the relevant Purchase Order.
Under the Purchase Order Items section, find the product and look for the Stock column.
Click the Arrow in the Stock column.
In the Update Associated Stock pop-up window, click the specific Serial Number.
This opens the Product Stock Item window. Go to the Stock Header tab and check if the serial number is currently linked to a Sales Order.
Step 2: Remove the Sales Order Allocation (If Linked)
If the item is associated with a Sales Order, you must unallocate it before it can be deleted:
Open the linked Sales Order.
Locate the allocated stock line.
Click Remove Allocation to return the item to unallocated status.
đ Need help unallocating? Check out our help guide: How do I allocate Stock to an Order? (See section: How to allocate Stock).
Step 3: Delete the Incorrect Serial Number
Return to the Product Stock Item page (following the navigation steps in Step 1).
Once the item has no association with a Sales Order, click the Delete button.
The item and its incorrect serial number will now be completely removed from your available stock inventory.