Layer Systems

Information on the customer portal, which allows users to create their own service cases

The Customer Portal and what users can do with it

Information on setting up the customer portal

Information on how you can configure an on-hold case status to pause the SLA timer

You can define the list of case breach reasons selectable when a case breaches SLA

Information on configuring case categories

How to set up and configure case sub-statuses, including information on user roles and how to rationalise duplicate sub-statuses

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Track the progress of all tickets related to your company

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