The Layer allows you to create a link between parent and child services - e.g. a mobile tariff and a bolt-on.

This article serves as an introduction to this concept, which we call Product Hierarchy.

The best way to establish such a link between services is to use Product Bundles.

At a high level, product bundles can be used to group up a range of (typically non-core) services, which are then linked to core services. At quotation building stage, these non-core services will be presented alongside the main tariff for convenience. By using the Product Basket, you can quickly establish a product hierarchy.

This example shows a parent tariff with child bolt-ons in the Product Basket:

The same items on a quotation grid:

The large mobile phone icon indicates the parent item, and the small one indicates a child item line.

Hierarchy is visible on quotation grid view - this means you can get a better view of your main tariffs and which bolt-ons they have:

Product Hierarchy allows for much easier linking of parent and child services in Data Capture. If you have used the above process to create parent-child links at quotation stage, all you have to do to reflect this in Data Capture is to click Auto Map:

Product Hierarchy links are carried through to asset stage. Converting the above order lines to assets, the checking the customer assets tab will show you the view below. This means you don't need to manually link up the item lines.

Using Child Services Bundles

Product Basket