When creating an appointment task, an appointment type must be selected. This should reflect the nature of the appointment.
Administrators can customise the available appointment types from Settings - Appointment Types.
These can be amended or removed. Please note that a type cannot be deleted if it is still selected on any existing appointments.
You can also determine whether appointments of that type should be Counted in Stats - this applies to certain dashboard widgets.
The Suppress Appointment Feedback allows you to stop feedback request emails being sent for appointments of that type.
You can edit these values either by clicking on the pencil icon, or by clicking on the type name and editing from that screen.
Default appointment duration
An appointment has a default duration of one hour. This determines the end time when creating a New Appointment for a lead or customer record. This end time can be changed by the user during appointment creation.
It's possible to set a default duration per appointment type. To do this, click on the appointment type name, and enter a value into the Default duration in minutes field.
This default duration will be used when creating a new appointment. When editing an existing appointment, changing the appointment type will not update the duration.
