Most Relationship Health checks answer themselves from data already in The Layer. A handful cannot, because they are judgements only the person who owns the account can make. Those are ordinary custom fields on the customer record, created automatically when Relationship Health is enabled.

Until a question is answered it counts as failed, and the panel shows it in amber as waiting for a first answer. That is deliberate: an unanswered question is not evidence of a healthy relationship.

Open the customer and go to the custom fields on the record. Each field's description tells you which check it feeds, so you can answer them without memorising the list. Answer, save, then use Refresh on the Relationship Health panel if you want the score to catch up immediately.

Several checks are phrased as an absence: no threats, no complaints, no billing disputes, no service credits. For those, No is the good answer. The field description always says so, and the panel's evidence tooltip repeats it, so you do not have to hold the logic in your head.

A few fields exist as a safety net for checks that are normally automatic, and are only read when the automatic route is unavailable to your company:

If your administrator has mapped the relevant categories, you can ignore these: the automatic answer wins and the field is not read.